Understanding and catering to the needs and preferences of customers is crucial for the success of any retail business. Creating a great looking store is only one aspect of the equation. The real magic happens when retailers align their brand experience across all channels and deliver on what their customers truly need and want. Let’s elaborate on how to deliver a stellar retail experience that customers actually want.

How is your brand positioning itself to cater for the changes to declining use of cash and the new real time payment methods? Does your loyalty offering have an integrated real time payment and personalisation solution? How are you positioning your store design strategy to cater for these changes?

Integrating circular design solutions via a custom made sustainable denim tile finish made from old traded-in Nudie Jeans and construction waste.

A premium showroom that redefines the experience of selecting finishes and fixtures.

Showcasing the sustainable ethos with repurposed materials, responsible specification and offering customers forever repairs.

Re-imaging a retail store into a repair store.

How customer journey mapping defined this premium showroom experience.

Forever repairs and circularity embedded into store design.

Continuing sustainable ethos

A sanctuary for wellbeing

A premium experience centre for a wellness and recovery brand

An inviting sanctuary to facilitate conversation, education, networking and meaningful relationships.

A new asian inspired luxury entertainment precinct including a vip lounge, dining and outdoor areas